FAQ
Explore answers to our most frequently asked questions. For additional assistance, please contact us via WhatsApp at +62 812 7489 4843
What time is check-in and check-out?
Check-in starts at 3:00 PM, and check-out is at 12:00 PM. We kindly ask guests to follow these times to allow our team to prepare each apartment to the highest standard. If you require an early check-in or late check-out, please contact us in advance. We will do our best to accommodate your request, subject to availability.
Is Wi-Fi available in the apartment?
Yes. Complimentary Wi-Fi is available in the apartment, allowing you to stay connected throughout your stay, whether for work, entertainment, or keeping in touch with family and friends.
How far is Lumora from Batam main attractions?
Lumora is conveniently located in the Nagoya Thamrin area, close to many of Batam’s popular shopping and entertainment destinations. Nagoya Hill is approximately 300–600 metres away, while Grand Batam Mall and Batam City Square Mall are around 1.3–1.6 km away. Harbour Bay Ferry Terminal is also within easy driving distance.
Is parking available for guests?
Yes. Complimentary parking is available for our guests, making it convenient if you are travelling with your own vehicle during your stay.
Can I stay for an extended period?
Yes. Extended stays are available at Lumora. Please contact us via WhatsApp to discuss your preferred dates and length of stay, and our team will be happy to assist you with availability and further details.
Your perfect Batam getaway awaits
Whether you're visiting for business or leisure, Lumora offers everything you need for a memorable stay